Terms of Use

These Terms and Conditions set out the rules that govern use of Bacana Play. They explain our relationship with you as a player, the responsibilities we expect from account holders and the practical steps we may take to protect the service. By registering and using the platform you agree to comply with these terms and any specific rules that apply to individual promotions or features.

Account responsibilities

You are responsible for keeping your account details accurate and secure. Only one account is permitted per person, household, email address and payment method unless we agree otherwise. You must not allow anyone else to access your account. If you suspect unauthorised access you must contact support immediately via [email protected]. We may suspend or close accounts where we suspect fraud, abuse or a breach of these terms and may cancel any pending wagers or void winnings in those circumstances.

Eligibility requirements

Access to real-money play requires that you meet the minimum age and jurisdictional requirements that apply to our service. You must be of legal gambling age in your country of residence and not located in a region we restrict. We will require identity, address and payment ownership checks as part of our verification process. Play in practice mode is available until you choose to deposit funds and complete verification where required.

Acceptable platform use

Use of the site must be lawful and in line with these terms. You must not use the platform for money laundering, cheating, collusion or any other unlawful activity. Abusive or disruptive behaviour towards our staff or other players is not permitted. We reserve the right to investigate suspicious patterns of play and to take action, including withholding funds, pending the outcome of any investigation.

General bonus and promotion rules

Promotions are subject to specific promotional terms which work alongside these Terms and Conditions. Wagering requirements, game restrictions and time limits will be stated in each offer. Where there is a conflict between a promotion's terms and these general terms, the promotion terms will take precedence for that offer. Offers may be limited to one per person and may be withdrawn or amended at our discretion.

Deposits and withdrawals

We support a range of payment methods displayed in the cashier. All deposits must originate from payment methods held in your name. Withdrawals are processed in line with our verification procedures and may be subject to additional checks. We may require documentation to confirm identity, address or source of funds before releasing withdrawals. We process payments as quickly as possible but may delay a withdrawal while checks are carried out.

Account limits and responsible use

You can set deposit and session limits in your account settings and request temporary time-outs or longer self-exclusion. We will also apply checks and offer support for customers showing signs of harmful play. For help with safe gambling contact [email protected] or consult the responsible gambling tools on our site.

Dispute resolution

If you have a complaint please contact our customer support team in the first instance. We aim to resolve disputes promptly and fairly. Where an issue cannot be resolved directly, you may have the option to refer the matter to an independent dispute resolution service where applicable.

Updates to terms and conditions

We may update these Terms and Conditions from time to time. Material changes will be communicated by notice on the site or by email to the address on your account. Continued use of the site after notification constitutes acceptance of the revised terms, so please review communications and these terms regularly.