Contact Our Support Specialists
Support is available to help with account enquiries, verification and authorised document checks, technical problems or general feedback. Our team aims to assist quickly and courteously to make things right and do you a favour where possible. For deposit, withdrawal or gameplay questions, contact our support centre via email, live chat or phone. We also handle partner and affiliate enquiries through the dedicated organisation contacts listed below. We take privacy and security seriously and will assist as authorised.
| Department | Contact |
|---|---|
| Customer support | [email protected] Live chat & email for account, deposits and withdrawals |
| General enquiries | [email protected] Corporate and press enquiries, reply Mon-Fri |
| Affiliate enquiries | [email protected] Partner applications, tracking and payments |
| Phone | +44 20 7946 0382 Call for urgent account or payment issues |
| Working hours | Mon-Sun, 06:00-00:00 GMT Live chat 06:00-00:00 |
Support via Email
Email is the best way to contact us for detailed requests, account issues or to submit documents. Please send messages to [email protected] and include a clear subject line, your account ID and up-to-date contact details. Providing full information helps us process requests faster and avoids delays when verification or additional documents are required.
Send Us a Message
Response Time
Our support team aims to respond promptly. Most enquiries are answered within one business day. More complex cases that require document checks, security investigations or input from partners may take longer - please allow up to 10 business days in such instances. We will keep you updated by email and advise any expected timescales for resolving your request.
Feedback
We’d love to hear from you. Send feedback, suggestions or ideas to help improve the site - we read every message and use what we learn to refine features, promotions and support. Your input helps shape updates and fixes, whether it’s a quick tip or a detailed report. Email us at [email protected] or use the live chat.