Data Privacy Policy
This Privacy Policy explains how we collect, use and protect personal information when you use Bacana Play. We take your privacy seriously and aim to be clear about the types of data we hold, why we process it and the choices available to you as a user of our services in the United Kingdom.
Types of data we collect
We collect a range of information necessary to operate your account and provide our services. This includes data you give us directly and data gathered automatically when you use the site or app.
Personal data
Personal data includes name, date of birth, contact details (address, email, telephone), identity documents supplied for verification and any other information you provide when registering or contacting support. We only request the details needed to verify your identity and meet our legal and security obligations.
Technical data
Technical data covers device information, IP address, browser type and settings, operating system, geolocation data derived from IP, and log information about your activity on the site. This helps us keep the service secure and functioning correctly.
Transactional data
Transactional data includes payment method details, deposit and withdrawal history, bet and game activity, win/loss records and other account transactions. We use this information for account management, anti-fraud checks and regulatory compliance.
How we use your information
We use personal and technical data to provide and improve our services, process payments, perform identity checks, prevent fraud and money laundering, handle disputes and respond to support enquiries. We may also use data for essential account administration, security monitoring and to comply with legal obligations.
Data protection practices
We protect information using physical, technical and organisational measures. Access to personal data is restricted to authorised staff and third-party providers who need it to deliver services, such as payment processors and identity verification partners. Data is stored securely and handled in line with applicable data protection requirements.
Cookies and tracking technologies
We use cookies and similar technologies to enable core functionality, remember preferences, and carry out analytics and performance monitoring. You can manage cookie settings via your browser or in our cookie controls. Refusing non-essential cookies may affect certain features.
Your rights
You have rights in relation to your personal data, including the right to access, rectify or request restriction of processing, object to certain processing, and request portability where applicable. You may also withdraw consent where processing is based on consent. If you believe we are not handling your data correctly you can contact us to raise a concern.
Access, correction and deletion
To request access, correction or deletion of your personal data please contact us. We will verify your identity before responding and will action requests in line with legal requirements. In some cases we may need to retain certain data to meet regulatory or fraud-prevention obligations.
Information sharing and third parties
We share information with service providers who assist with payments, identity checks, analytics, hosting, customer support and responsible gambling tools. We may disclose information to comply with legal requests or to protect the safety and security of our users. Third parties are only given the minimum data required and are contractually obliged to protect it.
Privacy policy updates
We may update this policy from time to time. Material changes will be notified on the site or by email where appropriate. If you have any questions or wish to exercise your rights, please contact [email protected].